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©2019 by ECOLLECTION AUSTRALIA PTY LTD.

ABN: 82 637 263 659

 

FAQs

When will I receive my order?

We will require about 2 business days to process your order because we are still a small family, hopefully our family will get bigger soon and can service you faster.

For Australia, the shipment will vary between 2 - 5 business days and 5 - 10 business days for New Zealand depending on your location. All products will be shipped from our fulfilment centre in Sydney.

Therefore, in total you should receive your order between 4 - 7 business days for Australia and 7 - 12 business days for New Zealand, which you can track online.

Can I track where is my order?

All orders will have a confirmation e-mail and come with a tracking link. Please contact us if you don't receive confirmation e-mail within 48 hours of purchase). 

 

If you still cannot track your order, please feel free to contact us and quote your order number/customer reference number. We’ll help you with the rest.

What if I don't receive my order?

It is one of our value to make our customer happy.

 

In the rare event when your order doesn’t arrive within the maximum estimated 7 business days in Australia and 12 business days in New Zealand, don't worry, we’ll send out a replacement product as soon as you contact us. Please quote your order detail when you are contacting us.

How do you package our item?

We utilise eco-friendly packaging for all our delivery and minimise the use of plastic wrapping as much as possible.

 

Our innovation team is working on the best solution to minimise carbon footprint generated from shipment and packaging.

How can I pay?

We accept Amex, Mastercard or Visa cards. If you are using credit card, your billing name and address must match the credit card information used for payment. 

 

You can also choose to pay with PayPal and you’ll be sent to the official payment site to complete your payment. Once you’ve done this, you’ll be redirected back to our website to confirm your order and finalise payment.

Unfortunately, we do not accept Afterpay, Alipay and WeChat at the moment. Our team is currently working on these options to make your shopping more convenience.