Return & Exchange Policy

All our eco friendly products come with one year warranty!

In the rare event whether the wrong items are delivered; or our product has a manufacturing defect, please email us  within 30 days of delivery at ecollection.au@gmail.com so we can resolve this for you and send you a new one.

If you suddenly change your mind, please feel free to contact us, as we would offer you an exchange less your postage charge if exchanged within 30 days from the delivery date. All items must be returned in original condition and packaging.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Ecollection.